Refund and Cancellation Policy

1. The short version

Axiom Shift is sold by invoice under a written agreement. There is no card on file, no self-service checkout, and no automatic purchase. Every fee is written into your proposal or order form before you sign. If your signed agreement says something different from this page, your agreement controls.

2. Canceling

Email info@axiomeeg.com from a workspace owner's address. Unless your agreement sets a different notice period, a monthly plan ends at the close of the billing month in which we receive notice, and an annual plan runs to the end of its term and does not renew. You keep access through the paid period and can export your schedules before the workspace closes.

3. Refunds

We refund or credit:

• Billing errors, such as a duplicate invoice or a charge that does not match your order form, in full once confirmed.
• Time you paid for but could not use because of a service failure on our side, pro-rated as set out in your agreement.
• Anything else your agreement names.

4. What is not refunded

Fees for a period that has already started are not refunded for a voluntary cancellation, and setup work already delivered is not refunded, unless your agreement says otherwise.

5. How to ask

Email info@axiomeeg.com or call (909) 283-0747 with the invoice number and what looks wrong. We reply within 5 business days.